Tidio Review 2025: Features, Pros & Cons

Customers expect quick replies, but many businesses struggle to respond on time. Slow support leads to lost sales, frustrated visitors, and bad reviews. Managing chats, emails, and social media messages all at once can be stressful and time-consuming

When customers don’t get answers fast, they leave and may never return. Hiring more support staff is expensive, and handling everything manually is exhausting. Missed messages can mean lost revenue and poor customer service hurts a business’s reputation.

Tidio makes customer support easy with live chat, AI chatbots, and automation. It helps businesses reply instantly, reduce workload, and improve customer experience. Whether you run an online store or a service-based business, Tidio gives you the tools to handle support without stress.

About	Details
Company Name	Tidio
Headquarters	Szczecin, Poland
Founded	2013
Industry	Customer Support & AI Chatbots
Website	www.tidio.com
Core Product	Live Chat, AI Chatbots, Helpdesk
Target Market	E-commerce, Small & Medium Businesses
Key Features	Live Chat, Chatbots, Email Marketing, Ticketing System, Integrations, Proactive Chat Triggers, Canned Responses, Visitor Information, Mobile App, Analytics
Pricing Model	Free plan available, paid plans start at $29/month
Main Competitors	Intercom, Zendesk Chat (formerly Zopim), LiveChat, Drift, Freshchat, Help Scout, Olark, Crisp
Integrations	Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Wix, WordPress, Salesforce, HubSpot, Pipedrive, Zoho CRM, Mailchimp, GetResponse, Klaviyo, Zendesk, Help Scout, Facebook Messenger, Google Analytics, Zapier, and more.
Employees	100 – 250 Employees

Tidio Overview

Tidio is a tool that helps businesses chat with website visitors in real-time. It makes customer support easy by offering live chat, AI chatbots, and automation. More than 300,000 businesses use Tidio to improve customer service and boost sales.

Its WordPress plugin is very popular, with over 100,000 active installations and great reviews. People like it because it is simple to use and works well. Tidio has a 4.7-star rating based on 1,552+ reviews, showing that users are happy with it.

It helps businesses respond faster, keep customers engaged, and even recover lost sales. With AI-powered chatbots, businesses can answer common questions automatically, saving time and effort. It also works with email, Facebook Messenger, and Instagram, making it easy to manage customer conversations in one place. Tidio is a great choice for businesses that want to improve customer service without spending too much time or money.

How to Install Tidio on WordPress

Installing Tidio on WordPress is simple and takes just a few minutes. Follow these steps:

1. From the Dashboard Go to Plugins

In the left menu, click on Plugins > Add New.

2. Search for Tidio

In the search bar, type “Tidio” and find the Tidio – Live Chat & AI Chatbots plugin.

3. Install and Activate

Click Install Now, then hit Activate once the installation is done.

4. Create or Log in to Your Tidio Account

After activation, go to Tidio in your WordPress menu. Sign up for a new account or log in if you already have one.

5. Customize and Start Using Tidio

Follow the setup guide to customize your chat widget, set up automation, and connect to other platforms if needed.

That’s it! Tidio is now live on your website, and you can start chatting with visitors instantly. 🚀

Features of Tidio

Multi-channel communication

Tidio enables you to manage discussions across several platforms, including live chat, email, Facebook Messenger, and Instagram DMs, all in one centralized area. This improves communication and ensures that you never miss a consumer query.

Live Chat

Assist your customers in real time to build trust and convert them into your loyal audience. With Tidio’s live chat, you can see what your customers are viewing.

The best part of Tidio is that it is mobile friendly as you can even use this using Tidio’s application available for iPhone and Android devices. Manage all your messages and emails from your mobile devices.

You can add this widget to your site after customizing it and matching your website’s look. Also, use canned responses to reduce your response time.

With canned responses, you can know what the user is asking as it stores frequently asked questions so that you can reply in no time with pre-drafted messages.

Chatbots

Time is far ahead to come when robots will take over earth, till then ‘Make technology work for you’.

Tidio’s chatbots could be your virtual employees as they can do whatever a human can do. Chatbots could assist customers to find their products, solve their doubts, and even give offers to returning customers to reduce the no. of abandoned carts.

These chatbots can work for you 24×7. They can collect leads about customers, and answer frequently asked questions, and if live chat is integrated with chatbots, no customer will go back unanswered.

There are 35+ chatbot templates available. You can choose any available chatbot templates. And if you like, you can even create a chatbot from scratch without coding, simply by using drag and drop visual editor.

Tidio AI Agent (Lyro)

Tidio uses machine learning to respond to 47% of consumer questions in a natural, human-like manner. And handle basic questions about order status, delivery rules, and product availability.

Its Natural Language Processing (NLP) improves by learning from customer feedback. About 70% of customer problems are solved by Lyro.

Tidio AI Agent (Lyro) answers the customers within 6 seconds and converses in 7 languages. It also performs tasks, allowing human agents to focus on complex challenges and enhance efficiency.

Ticketing System

Tidio, in addition to its chatbots, provides a ticketing system that allows organizations to manage customer support requests across many channels in one place. It uses tags like “returning customers”. Customer chats and emails if need further assistance become tickets.

The ticketing system is included in their subscription plans, while the free plan has restricted features. It is ideal for businesses that need a simple solution to manage client engagement across numerous channels.

However, it may not have as many extensive capabilities as dedicated ticketing software.

Faster response times

Features such as prefabricated solutions to frequently asked questions, pre-chat polls to gather information in advance, and the opportunity to see what visitors are typing before they send their message all contribute to faster response times and higher customer satisfaction.

Engagement Tools

Tidio offers engagement solutions such as visitor tracking to see which pages consumers are visiting, live visitor lists to provide targeted help, and offline messages to gather requests even when agents are absent.

This enables businesses to actively engage with website visitors and convert them into leads or customers.

E-commerce integration

Tidio is integrated with e-commerce tools such as Shopify, WooCommerce, WIX, and many more. What’s interesting to know is that you can browse all your WooCommerce products and send them as product cards to customers.

Just a click and it will be sent to your customers. It’s that easy!

Reporting and Analytics

Reporting and analytics are crucial for any website and business as they provide the owner with data such as no. of leads acquired, customers engaged, no. of successful campaigns, etc. With this data, you can decide your upcoming plans to gain customer engagement.

Flexible Language

It’s good to have more customers but ‘with more customers, comes more linguistic diversity‘. You can also chat with your customers in different languages with the language translator based on the customer’s location.

It offers the following pre-translated languages to ease your work:

• English
• French / Français
• Spanish / Español
• Italian / Italiano
• German / Deutsch
• Swedish / Svenska
• Portuguese / Português
• Hindi / हिन्दी
• Arabic / العربية
• Polish / Polski
• Chinese / 中文 (Zhōngwén), 汉语, 漢語
• Danish / Dansk
• Dutch / Nederlands
• Hebrew / עברית
• Japanese / 日本語
• Korean / 한국어
• Persian / فارسی
• Romanian / Română
• Russian / Русский
• Turkish / Türkçe

Mobile Accessibility

Tidio provides mobile apps for agents and consumers that allow them to stay connected and manage conversations while on the road. This is critical in today’s mobile-first era.

Pricing of Tidio

Tidio offers free as well as paid plans. You can also go for its 7-day free trial before updating to the premium plans.

1. Free Plan

Great for small businesses, this plan includes live chat, ticketing, and email management. It supports 50 handled conversations per month and offers mobile and desktop apps. Ideal for those wanting basic support features without paying.

2. Starter Plan ($29/month)

Designed for small businesses, it includes 100 handled conversations, live visitor tracking, analytics, operating hours, and basic live chat support. It also provides 50 Lyro AI conversations and 100 Flows visitors reached. Suitable for businesses needing more customer engagement tools.

3. Growth Plan ($59/month)

For teams focused on top-tier support. Includes 2,000 handled conversations, advanced analytics, Tidio power features, permissions, and team management. Also offers 50 Lyro AI conversations and 100 Flows visitors reached. Option to remove Tidio branding is available for an extra fee.

4. Plus Plan ($749/month)

For businesses needing high-volume customer support. Includes everything in Growth, plus multisite support, custom branding, dedicated success manager, departments, multilanguage features, and API access. AI limits: 5,000 Lyro AI conversations and custom Flows visitors reached.

5. Premium Plan ($2,999/month)

For large businesses with complex needs. Offers unlimited handled conversations, premium support, super admin role, and AI-powered automation. Includes 10,000 Lyro AI conversations, priority service, and Lyro as a managed service for higher efficiency.

The pricing options are designed to accommodate organizations of all sizes, from small startups to huge corporations.

Alternatives

Platform	Launch Date	Starting Price	Headquarters	Founders
Intercom	2011	Contact for pricing	San Francisco, California	Eoghan McCabe, Des Traynor, Ciaran Lee, David Barrett
Zendesk Chat	2007	Contact for pricing	San Francisco, California	Mikkel Svane, Morten Primdahl, Alexander Aghassipour
LiveChat	2002	$16/month	Wrocław, Poland	Mariusz Cieply, Dariusz Zabrzenski
Freshchat	2016	Free	San Mateo, California	Girish Mathrubootham, Shan Krishnasamy
Help Scout	2011	$20/user/month	Boston, Massachusetts	Nick Francis, Jared McDaniel, Denny Swindle
Olark	2009	$29/month	San Francisco, California	Ben Congleton, Matt Pizzimenti, Roland Osborne, Zach Steindler
Crisp	2015	Free	Nantes, France	Baptiste Jamin, Valerian Saliou

Intercom

Intercom is a customer messaging platform offering live chat, automation, and AI-powered support. It helps businesses engage customers via chat, email, and self-service tools. Known for its chatbot and user-tracking features, Intercom is great for startups and enterprises looking to improve customer communication and retention.

Zendesk Chat

Zendesk Chat lets businesses talk to customers in real time. It integrates with Zendesk’s support system, offering automation, chat triggers, and analytics. It’s ideal for businesses that need a complete customer service platform with live chat, email, and ticketing, making support faster and more efficient.

LiveChat

LiveChat is a simple, powerful live chat tool that helps businesses connect with customers. It offers chat widgets, automation, and integrations with platforms like Shopify and WordPress. With a user-friendly interface and strong customer support, it’s a top choice for e-commerce and service-based businesses.

Freshchat

Freshchat is a modern messaging tool by Freshworks, offering live chat, bots, and multi-channel support. It integrates with email, WhatsApp, and Messenger, making customer conversations seamless. With automation and AI-driven replies, Freshchat is perfect for businesses that want fast, scalable customer support.

Help Scout

Help Scout is an easy-to-use customer service platform designed for small businesses. It offers shared inboxes, live chat, and knowledge base tools. Unlike complex helpdesk solutions, Help Scout focuses on keeping customer support personal and efficient, making it a great choice for startups and growing companies.

Olark

Olark is a lightweight live chat tool for websites, offering real-time messaging, automation, and analytics. It’s simple to use and helps businesses improve customer support without complex setups. Olark is great for small businesses looking for an affordable and easy-to-manage live chat solution.

Crisp

Crisp is an all-in-one messaging platform with live chat, chatbots, and team collaboration tools. It supports multiple channels, including email and social media, for smooth customer communication. Crisp is a great choice for startups and small businesses that need an affordable but feature-packed live chat tool.

FAQs

Conclusion

Tidio is a simple and effective tool for businesses that want to handle customer chats better. It helps with live chat, chatbots, and automation, so customers get quick replies without waiting.

The pricing is fair, and many businesses trust it because it’s easy to use. Whether you need a basic chat or automated replies, Tidio has useful features to save time and improve support.

It works well with different platforms and has a great overall reputation. If you want a chat tool that’s simple and reliable, Tidio is definitely a good option.